Fluffy Town (“Fluffy Town,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.fluffy-town.com, use our mobile application (“Fluffy Town App”), or interact with our services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

• Name
• Email address
• Phone number
• Account login credentials
• Verification codes (generated for security purposes)
• Any information you voluntarily provide when contacting us

1.2 Automatically Collected Information

• Device information (device type, operating system)
• IP address
• App usage data
• Cookies and similar technologies (for website functionality and analytics)

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide and operate the Fluffy Town App and website
• Send verification codes for two-factor authentication (2FA)
• Send account-related notifications (e.g., login alerts, security updates)
• Respond to customer support inquiries
• Improve our services and user experience
• Comply with legal obligations

opt-in data and SMS consent will NOT be shared, sold, or transferred to third parties.

3. SMS and Email Communications Consent

By creating an account, logging in, or providing your phone number or email address, you expressly consent to receive communications from Fluffy Town, including:

“I agree to receive SMS/text messages from Fluffy Town for verification codes and account notifications.”

Message Purpose

• One-time verification codes (2FA)
• Account security alerts
• Account-related notifications

Important Notes

• Message frequency varies based on account activity
• Standard message and data rates may apply
• We do not send marketing or promotional SMS messages without separate explicit consent
• SMS messages are not required to make purchases

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message.

You may still receive essential account-related emails if required for security or legal purposes.

4. Sharing of Information

We do not sell your personal information.

We may share information only with:

• Service providers (e.g., SMS, email, hosting providers) solely to operate our Services
• Legal authorities when required by law
• Business transfers (e.g., merger or acquisition)

All third-party providers are required to protect your data and use it only for authorized purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information.

However, no system can be guaranteed to be 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide our Services
• Maintain account security
• Comply with legal obligations

7. Your Rights (California & U.S. Users)

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for communications

To exercise your rights, contact us at [Insert Contact Email].

8. Children’s Privacy

Fluffy Town does not knowingly collect personal information from children under 13.

If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Fluffy Town

Email: support@fluffy-town.com

Website: https://www.fluffy-town.com